Non-technological innovation : conceptual approaches, impacts and measurement issues

Abstract

There have been increasing efforts to investigate innovation impacts at the firm level. This paper aims to contribute to this endeavour focusing on the non-technological side of innovation, which has been increasingly considered an important, if not crucial, determinant of successful innovation performance. The main objective of this paper is to present a concise literature review on the subject, highlighting three aspects concerning this theme: the main ideas that populate the debate, the perceived impacts and the measurement issues linked to non-technological innovation. Research gaps and opportunities are also explored.