An IT value management capability model for portuguese universities: a Delphi study

Abstract

One of the most common dilemmas faced today by organizations and their leaders is how to guarantee value from high level IT investments, i.e. how organizations ensure expected benefits from growth in IT investments. Knowledgeable about this reality, organizations seek solutions to solve this problem, either through the adoption of frameworks developed and proposed by the professional community (COBIT5; VAL IT 2.0; IT-CMF), or alternatively, by designing and implementing their own models. The aforementioned, for organizations in general, is not different in the context of Higher Education Institutions (HEIs). This paper adopts a Resource-Based View theory (RBV) to identify a set of competences and resources, which contribute to develop and conceptualize an IT Value Management Capability Model. The identified items were submitted to a panel of experts through a Delphi study in order to validate and propose a baseline to assist academic and practitioners understand essential requirements to implement an IT Value Management Capability Model (ITVMCM) in Portuguese public universities.