Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/68812
Título: | Predicting satisfaction: perceived decision quality by decision-makers in Web-based group decision support systems |
Autor(es): | Carneiro, João Saraiva, Pedro Conceicao, Luis Santos, Ricardo Marreiros, Goreti Novais, Paulo |
Palavras-chave: | Group decision support systems Decision satisfaction Decision quality Outcomes Affective computing |
Data: | 2019 |
Editora: | Elsevier Science BV |
Revista: | Neurocomputing |
Resumo(s): | In future, the organizations' likelihood to endure and succeed will depend greatly on the quality of every decision made. It is known that most decisions in organizations are made in group. With the purpose of supporting decision-makers anytime and anywhere, Web-based Group Decision Support Systems (GDSS) have been studied. The amount of Web-based GDSS incorporating automatic negotiation mechanisms such as argumentation has been steadily increasing. Usually, these systems/models are evaluated through mathematical proofs, number of rounds or seconds to propose (reach) a solution. However, those techniques are not very informative in terms of the decision quality. Here, we propose a model that intends to predict the decision-makers' satisfaction (perception of the decision quality), specifically designed to deal with multi-criteria problems. Our model considers aspects such as: meeting's outcomes, decision-maker's intentions, expectations and emotional cost. To validate the proposed model in terms of its ability to predict decision-makers' satisfaction, we developed a prototype of a Web-based GDSS to be used in a case study where the participant had to make a joint decision. The decision process consisted in a set of 5 rounds, where the participant could (re) configure his/her preferences along the process. The satisfaction model ascertained its ability to predict the participants' satisfaction and allowed to understand that (as is stated in the literature) the inclusion of cognitive and emotional variables is essential to evaluate satisfaction more accurately. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/68812 |
DOI: | 10.1016/j.neucom.2018.05.126 |
ISSN: | 0925-2312 |
Versão da editora: | https://www.sciencedirect.com/science/article/abs/pii/S0925231219300104 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Predicting Satisfaction Perceived Decision Quality by Decision-Makers in Web-based Group Decision Support Systems.pdf | 1,4 MB | Adobe PDF | Ver/Abrir |