Please use this identifier to cite or link to this item: https://hdl.handle.net/1822/70707

Title35 years of excellence, and perspectives ahead for excellence 4.0
Author(s)Carvalho, André Mendes
Sampaio, Paulo
Rebentisch, Eric
Saraiva, Pedro
KeywordsQuality
Excellence
Total quality management
Industry 4.0
Issue date2021
PublisherRoutledge
JournalTotal Quality Management & Business Excellence
Abstract(s)About 35 years ago, the word 'excellence' entered the business lexicon, quickly making its way into the quality community. Today, excellence has proved to be a valid quality initiative by promoting performance improvements in organisations across the world. But in the face of new industrial paradigms, it also faces challenges - some novel and disruptive; some old and with renewed strength. While in many areas, including the field of quality, discussions regarding the future are common, in the specific case of excellence these have been rare. The driver behind this work is to understand the current state and the future challenges of excellence, supporting these perspectives in a broad literature review covering its history. The results highlight the achievements of excellence, its limitations and challenges, and the key concepts that need addressing in the scope of dealing with the industrial models of the future. Altogether, it looks at the relationships between excellence and other quality initiatives, and identifies opportunities for improvement. By covering the history of excellence, and identifying solutions that can be adapted and integrated in its scope, we hope to present our contributions for sparking discussion and help the development of a robust excellence approach for the future.
TypeArticle
URIhttps://hdl.handle.net/1822/70707
DOI10.1080/14783363.2019.1691915
ISSN1478-3363
e-ISSN1478-3371
Publisher versionhttps://www.tandfonline.com/doi/full/10.1080/14783363.2019.1691915
Peer-Reviewedyes
AccessRestricted access (Author)
Appears in Collections:CAlg - Artigos em revistas internacionais / Papers in international journals

Files in This Item:
File Description SizeFormat 
Paper.pdf
  Restricted access
1,74 MBAdobe PDFView/Open

Partilhe no FacebookPartilhe no TwitterPartilhe no DeliciousPartilhe no LinkedInPartilhe no DiggAdicionar ao Google BookmarksPartilhe no MySpacePartilhe no Orkut
Exporte no formato BibTex mendeley Exporte no formato Endnote Adicione ao seu ORCID