Please use this identifier to cite or link to this item: https://hdl.handle.net/1822/70713

TitleTechnology and quality management: a review of concepts and opportunities in the digital transformation
Author(s)Carvalho, A.
Sampaio, Paulo
Rebentisch, E.
Oehmen, J.
KeywordsDigital transformation
Industry 4.0
Quality management
Issue date2020
PublisherInternational Conference on Quality Engineering and Management (ICQEM)
Abstract(s)Purpose - The Digital Transformation brings change to organizations, their processes, and their production systems. Nevertheless, most efforts observed in its context tend to be technology-driven, and it is often argued that Quality Management is inadequately integrated into the discussion. Design/methodology/approach - Surveying the literature, this work reviews, list, and organizes the different technological concepts and integration opportunities that have been explored in the scope of Quality Management in the Digital Transformation. Findings - Findings include the expanded capacity of quality tools and methods for managerial purposes; the reinforced importance of Data Quality; the increased automation and augment resources for Quality control; and the increased process optimization and integration of systems and between organizational areas. Originality/value - It is demonstrated that although scattered in the literature, there are already a number of works exploring the impacts of technology in the management of Quality in the scope of the Digital Transformation. Three main areas for integration arise: (a) Digital Quality Management (application of industry 4.0 technologies to Quality Management itself, its tools, methods, and systems), (b) the management of the Quality of digital products and services, and (c) the management of the Quality of digital product development and production processes.
TypeConference paper
URIhttps://hdl.handle.net/1822/70713
ISBN978-989-54911-0-0
ISSN2184-3481
Publisher versionhttp://icqem.dps.uminho.pt/icqem20_proceedingsbook.pdf
Peer-Reviewedyes
AccessOpen access
Appears in Collections:CAlg - Artigos em livros de atas/Papers in proceedings

Files in This Item:
File Description SizeFormat 
Carvalho_etal.pdf291,49 kBAdobe PDFView/Open

Partilhe no FacebookPartilhe no TwitterPartilhe no DeliciousPartilhe no LinkedInPartilhe no DiggAdicionar ao Google BookmarksPartilhe no MySpacePartilhe no Orkut
Exporte no formato BibTex mendeley Exporte no formato Endnote Adicione ao seu ORCID