Utilize este identificador para referenciar este registo: https://hdl.handle.net/1822/36270

TítuloLean and quality management integration: improvement program implementation in a service company
Autor(es)Leitão, Diogo
Pereira, Maria Teresa Ribeiro
Sampaio, Paulo
Palavras-chaveLean
Quality
Continuous improvement
5S
Value stream mapping
Visual management
Data2014
EditoraIbs
Resumo(s)Lean Thinking is an important pillar in the success of any program of continuous improvement process. Its tools are useful means in the analysis, control and organization of important data for correct decision making in organizations. This project had as main objective the design of a program of quality improvement in Eurico Ferreira, S.A., based on the evaluation of customer satisfaction and the implementation of 5S. Subsequently, we have selected which business area of the company to address. After the selection, there was an initial diagnostic procedure, identifying the various points of improvement to which some tools of Lean Thinking have been applied, in particular Value Stream Mapping and 5S methodology. With the first, we were able to map the current state of the process in which all stakeholders were represented as well as the flow of materials and information throughout the process. The 5S methodology allowed to act on the wastage, identifying and implementing various process improvements.
TipoArtigo em ata de conferência
URIhttps://hdl.handle.net/1822/36270
Arbitragem científicayes
AcessoAcesso aberto
Aparece nas coleções:CAlg - Artigos em livros de atas/Papers in proceedings

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