Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/51428
Título: | Performance prism applicability in the social service sector |
Autor(es): | Estrada, Rui André Pedrosa Sousa, Sérgio Lopes, Isabel da Silva |
Palavras-chave: | EQUASS Performance measurement Performance prism Quality management Social services |
Data: | 2017 |
Editora: | Curran Associates, Inc. |
Resumo(s): | This work consists of a study of the Performance Prism model, with the objective of analyzing its applicability to the social services sector. A theoretical analysis allowed to identify some similarities between the EQUASS model and the Performance Prism model, identifying the Performance Prism as an appropriate model for the performance evaluation of organizations in this sector. Performance Prism features that fit social services include the organization's stakeholder-focused approach and the methodology used to define performance indicators based on its five perspectives. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/51428 |
ISBN: | 978-1-5108-5323-2 |
Arbitragem científica: | yes |
Acesso: | Acesso restrito UMinho |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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artigo_PP_EQUASS_CIE47_final.pdf Acesso restrito! | 292,3 kB | Adobe PDF | Ver/Abrir |