Knowledge management in a dynamic manufacturing context: a case study

Abstract

Continuous improvement or just improvement is a necessity for companies in a dynamic environment. To be more competitive companies must adapt to the changing internal and external environment. To adapt implies making decisions and taking actions in an informed way. Assuming that Knowledge is widespread over the company, companies may develop knowledge management systems (KMS) to capture and disseminate knowledge, but there is not a universal set of requirements to do it. This paper shows, through a case study, a methodology to manage knowledge developed by a renowned manufacturer of electronic products. In this company, it is studied the impact of process improvement on management practices and collaborators behavior. The development of a KMS, in a dynamic context, is discussed and assessed through a survey. The features of this system allow us to consider it as a KMS. The KMS leverages the use of collaborative tools and supports the verified performance improvements.