Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/60952
Título: | Risks, issues and critical success factors in shared service center projects |
Autor(es): | Ribeiro, Joana Isabel Pinheiro Fernandes, Aldora Gabriela Gomes Tereso, Anabela Pereira |
Palavras-chave: | Project management Shared service centers Risk Issues Critical Success Factors |
Data: | Set-2018 |
Editora: | Universidade do Minho. Departamento de Produção e Sistemas (DPS) |
Revista: | ICOPEV International Conference on Project Economic Evaluation |
Citação: | Joana Ribeiro, Gabriela Fernandes, Anabela Tereso (2018) Risks, Issues and Critical Success Factors in Shared Service Center Projects, ICOPEV 2018 - 4th International Conference on Production Economics and Project Evaluation, Escola de Engenharia, Universidade do Minho, Guimarães, 20 a 21 de Setembro de 2018, ISBN: 978-989-97050-8-1, ISSN: 2183-3974. |
Resumo(s): | This paper is based on a case study performed in a Shared Service Center from SEG Automotive group, a former automotive division from Bosch. Due to the Bosch decision of selling the business unit of Starter Motors and Generators, it was required to create a Shared Service Center which performed the processes, until then executed by central departments to all Bosch divisions. This paper will focus on the project of processes transfer from the Bosch departments to the Shared Service Center. Through semi-structured interviews to the leadership team, it was intended to identify the major risks and issues of those projects and its critical success factors, in order to allow the management to work on measures that can avoid the risks and issues and potentiate the project success. The results show the importance of the alignment and cooperation of all stakeholders during the whole project life. It turns also clear the need of a project manager that leads the project, guides the team and has authority for decisions making. Moreover, the influence of the project team within the project is clear, being crucial to have experience, flexibility and multilanguage knowledge. |
Tipo: | Artigo em ata de conferência |
Descrição: | ICOPEV2018 – 4th International Conference on Production Economics and Project Evaluation | 20 Set. - 21 Set. 2018 |
URI: | https://hdl.handle.net/1822/60952 |
ISBN: | 978-989-97050-8-1 |
ISSN: | 2183-3974 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Risks Issues and Critical Success Factors in Shared Service Center Projects - ICOPEV'2018.pdf | Paper | 301,65 kB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons