Performance indicators in the construction industry: a study with Portuguese companies

Abstract

This paper aims to study the use of performance indicators (PIs) by business managers in the civil construction sector in a region that encompasses eight districts located in the north of Portugal. Through the literature review, it was possible to gather a list of twenty potential PIs used in this sector. Subsequently, a questionnaire was applied to a sample of construction companies from this region. A statistical analysis of the data collected allowed to identify the twelve most used and most important PIs for the companies surveyed. The results indicate that the companies involved in this study mainly use the traditional financial measures, however, recognize that non-financial measures, namely the customer satisfaction index, employee satisfaction, internal customer satisfaction index, and the training of employees, are increasingly important for the success of companies. The study also analysis the criteria to select PIs, its main benefits, and difficulties faced by companies on their usage.