Well-being indexes - privileged tools for smart cities governance

Abstract

The creation of smart cities aims to improve the quality of life of people and the environment that surrounds them, ensuring a better response of the services they interact with in urban environments. The inhabitants of the cities tend to make concrete opinions about their own city. The possibility of collecting and reconciling these opinions is very interesting for those who have to govern such environments, as these can allow for the identification of some strengths and weaknesses of the various aspects of a city. With this knowledge, a manager can, in a more supported way, having information sent by the inhabitants of the city, knowing the effect of their decisions using a set of dashboards that include well-being indexes, combining the various elements collected, and reflecting people’s appreciation of the city in real time. In this work, we will present how we designed and implemented a well-being urban index, applying it in a concrete application of an urban case study – a university campus.