Team resilience model: an empirical examination of information systems projects

Abstract

Organizations need well-prepared teams to perform their projects with efficiency and effectiveness. In such socio-technical systems, project teams' capability to face and surpass difficulties play a critical role for the organizational reliability. Hence the relevance of studying project team resilience, defined here as the team's ability to deal with problems, overcome obstacles, and quickly recover from adverse and possibly harmful situations without collapsing. This paper presents an empirically-tested theoretical model for explaining team resilience. Results show that several factors such as Trust & Solidarity, Focus on results, Commitment, Management & Accountability, Embracing conflicts, Work conditions, and Skills & Behaviors are important contributors for team resilience. The findings discussed here contribute both to a better understanding of how project team resilience can be studied theoretically and improved in practice and to determine the triggers to ensure the proper adjustments to improve the overall organizational resilience and consequent reliability and performance.