Connecting leadership and knowledge: an information service contributing to the governance in the educational sector

Abstract

Over the last three decades there has been a remarkable progress in terms of information and technologies (IT) available in Portuguese schools: from a small and shy presence by the end of the eighties to the proliferation of laptops, tablets, and the growing number of Internet broadband connected spaces that can be seen nowadays in Portuguese school environment. The technological infrastructure currently available in most schools creates unprecedented conditions for improvements at school organizational and managerial levels. In this paper we propose the creation of a complex IT-based information service. This service should be able to extract knowledge from the multiple technological solutions deployed and available in schools and to intelligently cross and process it in order to provide school managers with valuable data that will help them to improve schools’ organizational processes and performance.