ISO 21500:2012 and PMBoK 5 processes in information systems project management

Abstract

The purpose of this research is to contribute to a better understanding of information systems (IS) project management practice, by investigating the ISO 21500:2012/PMBoK 5 processes implemented by project managers in this kind of projects. Responses to an international web-based survey, representing 472 projects in total, showed that processes from knowledge areas as, for instance, scope management, cost management, and time management, are frequently implemented. However, there are processes from important areas as, for instance, quality management and risk management, that are being relegated to a second plane, what is a matter of concerning. Since IS projects do not have a very good reputation concerning success, these results can be of outmost importance to help researchers and practitioners to improve project management performance.