Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/66689
Título: | Assessing the performance of a restaurant through discrete simulation in Simio |
Autor(es): | Vieira, António Amaro Costa Dias, Luis S. Pereira, Guilherme Oliveira, José A. |
Palavras-chave: | Discrete-Event Simulation Object Modelling Performance indicators Simio |
Data: | 2018 |
Editora: | Università Degli Studi Di Genova. Dipartimento di Ingegneria Meccanica, Energetica, Gestionale e dei Trasporti (DIME) |
Resumo(s): | For the purpose of evaluating the level of service of a Portuguese self-service restaurant, a simulation model was developed in Simio. The purpose of such model was to quantify specific performance indicators. In this sense, data was gathered by conducting observations of the field, which allowed the authors to find relevant problems in the system. The simulation model was validated and, afterwards, simulation experiments were conducted, which suggested some changes that could be implemented, without reducing the performance of the restaurant and reduce the utilization of workers, who become available for other tasks with more added-value, such as supplying critical items (e.g., main dishes and soap). Moreover, the potential impact of the introduction of an information device used to warn workers responsible to supply items was assessed through simulation, indicating that it would lead to benefits both for customers and workers. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/66689 |
ISBN: | 9788885741065 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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2018_I3M.pdf | 427,48 kB | Adobe PDF | Ver/Abrir |