Evaluation of business intelligence project success in tintas Robbialac: work-in-progress

Abstract

Recently organizations began to have more consideration for Business Intelligence (BI), once it helps them to get competitive advantages (Dobrev and Hart, 2015; Ivan, 2014; Schlegelmilch and Albanese, 2014; Thamir and Poulis, 2015). Previous studies show the importance of BI in decision-making in the company (Istrat et al. 2015). According to Thamir and Poulis (2015), BI provides managers and their teams with new tools to enhance the processing of data and thus decision-making becomes more efficient. Considering the relevance of the theme, the success of BI projects should be managed and measured. Todorović et al. (2015) presented a model to study the way the analysis of the success project enhances the development of the project. Results of research confirmed that the analysis of project success has a very positive impact on knowledge acquisition. Furthermore, Varajão (2016) proposes “success management” as a new knowledge area of project management and Varajão (2018) presents a process for managing success. This work-in-progress explores the theme of success evaluation in BI Projects, following Varajão and Trigo (2016) case study structure, aiming to fill a gap in the BI literature. In this way, four Research Questions (RQs) were defined: RQ1 - When should the evaluation of a BI project be done? RQ2 - Who should participate in the evaluation of a BI project? RQ3 - How should the evaluation of a BI project be done? RQ4 - Which criteria are used and/or should be used for evaluating a BI project? Aiming to get answers to these research questions will be carried out a case study in the company Tintas Robbialac, SA.