Omnichannel adoption in health information systems for patient follow-up

Abstract

The evolution of technology and health information systems has allowed patients in home-based care to receive continuous medical monitoring without needing to be in-person at the care unit. This evolution discusses many challenges the care provider faces and must overcome. Still, on the other side, it brings many benefits to patients, health professionals, care providers, and society in general. Omnichannel strategy in healthcare services is in its early adoption, but it has the potential to overcome many burdens that care providers currently face regarding remote patient follow-up. This article presents the adoption of an omnichannel strategy in health information systems regarding remote patient follow-up in home-based care. The omnichannel approach can potentially increase the organization’s social footprint, as this type of interaction aims to fill the gap between organizations and their peers.