The development of a pervasive Web application to alert patients based on business intelligence clinical indicators: a case study in a health institution

Abstract

This paper proposes the development of a pervasive Web application based on business intelligence clinical indicators created with the data stored into the health information systems of a Portuguese health institution in the last 3 years i.e. between the beginning of 2015 and the end of 2017. With this computational tool, it is principally intended to reduce the number of appointments, surgeries, and medical examinations that were not carried out in the hospital most likely due to forgetfulness since most patients who attend this health institution are elderly people and memory loss is very common with increasing age. Therefore, patients and/or their caregivers and family members are alerted via SMS in advance and appropriately by health professionals through the Web application. This alternative is cheaper, faster, and more customizable than sending those SMS using a smartphone. Advantages liked with the use of this solution also include decreasing losses concerning time, human resources, and money.