Performance appraisal approaches and methods for IT/IS projects: a review

Abstract

In increasingly demanding environments, organizations need to manage their human resources effectively, as these are fundamental to their success. Therefore, it is important to improve the performance of these resources by conducting systematic evaluations and by collecting information on their productivity, training needs, and individual and team performance. In the context of Information Technologies/Information Systems (IT/IS) projects, there is not much research work focused on human resources performance evaluation. This paper aims to fill this gap by reviewing approaches and methods for performance appraisal, which can be successfully applied in IT/IS projects. Are presented approaches and methods focused on: personality; behaviors; comparison; and outcomes/results.