A model for managing organizational knowledge in the context of the shared services supported by the E-Learning

Abstract

Lifelong learning has become a fundamental element in any organization, as a tool for managing development, sustainability and innovation of knowledge capabilities. In this paper, we start by describing the combination of two phenomena-Shared Service Centre (SSC) and E-Learning-that expand knowledge capabilities. Also this intentional combination provides for the emergence of new knowledge. Then we produce a conceptual model for developing a continuous learning organization. The Delta model assumes-in essence-the characteristics of complex adaptive systems (CAS) and incorporates concepts of crowdsourcing. This model conceptualizes and integrates SSC for managing organizational knowledge and memory repository and E-Learning, as the enhancer for a push-pull communication process and the emergence of knowledge. Then, from the conceptual model, we mathematically deduct a Delta (Delta) factor. This factor presents characteristics that allow it to be used for determining the viability of continuous learning from the sharing of knowledge capabilities. In addition we present a set of recommendations designed Improvement Classes, which aim to guide a successful implementation of the Delta Model.