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https://hdl.handle.net/1822/69310
Título: | Administrative burden reduction over time: Literature review, trends and gap analysis |
Autor(es): | Nielsen, Morten Meyerhoff Carvalho, Nuno Alexandre Ramos Veiga, Linda Gonçalves Barbosa, L. S. |
Palavras-chave: | e-gov Administrative burden reduction Literature review Public administration Red-tape Research gaps State of the art Trends |
Data: | 2017 |
Editora: | ACM |
Citação: | Nielsen, M. M., Carvalho, N. R., Veiga, L. G., & Barbosa, L. S. (2017). Administrative burden reduction over time: literature review, trends and gap analysis. In Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance (pp. 140-148) |
Resumo(s): | Burden reduction is a key issue in modern public administrations’ and businesses’ agendas. Compliance with mandatory regulations can have a direct impact on a country’s economic performance, growth, and development. Research in this area, contributes to a better understanding of the implications and context of administrative burden, and increases the efficiency of the strategies adopted to reduce it. The goal of this study is to undertake a review of the current state of the art on Administrative Burden Reduction (ABR), in order to gain a deeper insight about the subject, identify current gaps, and better plan for future research. A total of 122 papers were identified as relevant, out of a pool of 742 papers retrieved from the current literature. The relevant papers were analyzed across four dimensions: methodology, type and focus, and targeted stakeholders. Three key gaps were identified and discussed in relation to: citizen orientated services and burden reduction; empirical research and post-initiative re-evaluation; and, the role of stakeholders, interest groups and end-users in driving ABR. Lastly a conceptual framework model and next steps are proposed. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/69310 |
ISBN: | 9781450348256 |
DOI: | 10.1145/3047273.3047334 |
Versão da editora: | https://dl.acm.org/doi/abs/10.1145/3047273.3047334 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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NCVB17.pdf | 715,64 kB | Adobe PDF | Ver/Abrir |